Privacy Policy

Effective Date: 01 September 2026

Contents
1. Introduction
2. Who We Are
3. Information We Collect
4. How We Use Your Information
5. Lawful Basis for Processing
6. Who We Share Information With
7. Protecting Your Information
8. Retention of Information
9. Your Rights
10. Cookies
11. Changes to this Policy
12. Contact Us
Document Control

1. Introduction

At WARMFORCE Plumbing & Heating we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store and protect your information in accordance with the UK GDPR and the Data Protection Act 2018.

2. Who We Are

WARMFORCE Plumbing & Heating is a sole trader business owned by Freds Morozovs.

21 Higher Church Street
Hayle
Cornwall
TR27 4LR

Email:
Website: www.warmforce.co.uk
Telephone: 07480 671138

WARMFORCE Plumbing & Heating is the Data Controller.

3. Information We Collect

We collect only the information reasonably required to provide our services, including contact details, property information, appliance details, communication records, quotations, invoices, warranty information and technical photographs where appropriate. We do not store payment card details.

4. How We Use Your Information

We use your information to provide quotations, carry out plumbing and heating work, communicate with you, issue invoices, register warranties, maintain service records, meet legal obligations and improve customer service.

5. Lawful Basis for Processing

We process personal information where necessary to perform a contract, comply with legal obligations, pursue legitimate business interests or, where applicable, with your consent.

6. Who We Share Information With

We may share information with manufacturers, suppliers, insurers, accountants, trusted software providers and regulatory authorities where required. We never sell your personal information.

7. Protecting Your Information

We use secure devices, password protection, encrypted cloud-based business systems where available and appropriate organisational measures to keep information secure.

8. Retention of Information

Information is retained only for as long as necessary to provide our services and comply with legal, tax, accounting and warranty requirements before being securely deleted or destroyed.

9. Your Rights

You have rights under UK GDPR including rights of access, rectification, erasure (where applicable), restriction, objection, data portability and the right to complain to the Information Commissioner's Office.

10. Cookies

Our website may use cookies and similar technologies to ensure the website functions correctly, improve security and help us understand how visitors use our website.

Some cookies are essential for operation of the website. Where non-essential cookies such as website analytics are used, they will only be used where required by law and with your consent where applicable.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

11. Changes to this Policy

We may update this Privacy Policy periodically. The latest version will always be published on our website.

12. Contact Us

WARMFORCE Plumbing & Heating
Freds Morozovs
21 Higher Church Street
Hayle
Cornwall TR27 4LR